Refund policy
We hope you love your EONY nails. Due to the personal-use nature of press-on nails, we do not accept returns, exchanges or refunds for:
- Change of mind
- Incorrect size selection (from your 2nd purchase onwards)
- Preference regarding colour, shape or length
- Products that have been worn, applied, altered, filed or damaged after delivery
Sizing concerns may instead be eligible for assistance under our separate First Fit Assist Policy below.
Faulty or Incorrect Products
All EONY products are inspected before dispatch. However, please contact us if your order arrives:
- Faulty or damaged
- Incorrect
- Missing an item
- Not of acceptable quality
Email eonynails@outlook.com with your order number, a description of the concern and clear photographs of the product and packaging.
We will assess the concern and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair or refund.
Nothing in this policy excludes or limits any rights or remedies available to customers under the Australian Consumer Law. Businesses cannot use a blanket “no refunds” policy to remove customers’ legal rights where goods are faulty, unsafe, incorrectly described or otherwise fail the consumer guarantees.