Shipping policy

Shipping Information

Thank you for shopping with EONY. We carefully prepare and package every order before sending it on its way to you.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and Victorian public holidays.

During launches, promotional periods or periods of unusually high demand, processing may take slightly longer. Any significant delays will be communicated to affected customers.

Please note that processing time is separate from delivery time.


Australian Shipping

All Australian orders are shipped using Australia Post.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Australia Post delivery times are generally:

  • Parcel Post: approximately 2–6 business days
  • Express Post: approximately 1–3 business days

Delivery estimates may vary depending on your location, Australia Post service disruptions and peak seasonal periods.


International Shipping

EONY proudly ships worldwide using Australia Post International services.

International delivery times vary depending on the destination country and customs processing.

Estimated delivery times:

  • Standard International: approximately 6–27 business days
  • Express International: approximately 4–12 business days

Customers are responsible for any customs duties, import taxes or local fees charged by their country. These charges are not included in the purchase price or shipping cost.

Please note that customs processing may occasionally delay delivery beyond the estimated timeframe.


Delivery Addresses

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please contact us as soon as possible at eonynails@outlook.com if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

EONY is not responsible for delivery delays or unsuccessful delivery resulting from an incorrect or incomplete address supplied by the customer.

Delayed, Lost or Damaged Parcels

Once an order has been handed to Australia Post, delivery is managed by the carrier. However, please contact us if your parcel appears to be significantly delayed, lost or damaged in transit, and we will assist you with the available Australia Post enquiry process.